Privacy Policy

1. Information We Collect

Personal information. When you request a quote or contact us by phone, email, text or the form on this website, we receive your name, email address, phone number and the details you choose to share about your plans, such as the loan purpose, the property's state, an approximate loan amount and your timeline.

Mobile information. The mobile telephone number you provide for SMS communications, together with the consent record described in section 3.

Loan application information. If you apply for a loan, we collect the information the application requires, such as income, assets, employment and credit information. That information is handled under our consumer privacy notice, which you receive when you apply, as well as this policy.

Usage data. Our hosting provider keeps standard server logs, which may include IP address, browser type, pages requested and the time of the request, for security and operational purposes.

Cookies and tracking data. See section 6.

2. How We Use Your Information

• To respond to your quote request and other inquiries
• To provide the mortgage services you request, including originating, processing, underwriting, closing and funding your loan
• To communicate with you about your inquiry, application and loan
• To send you text messages you have opted in to receive
• To comply with licensing, fair lending, recordkeeping and other legal obligations
• To maintain the security of this website and our systems

3. SMS Communications & Consent

By providing your mobile telephone number and checking the corresponding box, you give Involve Lending, Inc. your express written consent to send you recurring text messages of the type described beside that box, including messages sent using automated technology. Consent for customer care messages and consent for marketing messages are given separately, and neither box is checked for you.

Those messages may include:

• Replies to your quote request and other customer support communications
• Loan application status updates and document requests
• Appointment and closing reminders
• Rate updates, new loan programs and promotional offers, where you gave separate consent for marketing

Consent to receive SMS messages is not a condition of purchasing any goods or services.

When you opt in we record your mobile phone number, the date and time you consented, the wording of the consent you agreed to, and the method you used to opt in. On our quote request page, an independent consent verification service also creates a certificate of your visit to that page (see section 6). We keep these records as proof of your consent. We also record the messages exchanged between you and us and whether you later opted out.

We use the number you give us to respond to your request, including by phone, and to send only the text messages you consented to receive. Message frequency varies.

Reply STOP to any message to stop receiving text messages from us. You will receive one confirmation and no further messages. Reply HELP for help at any time. Message and data rates may apply. You can also reach us at (949) 688-5667 or hello@involve-lending.com.

4. Sharing of Information

We do not sell, rent or share your personal information with third-party companies for their own marketing purposes.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in and consent data are never shared with any third party or affiliate for their own marketing or promotional purposes.

We share information with service providers only where it is necessary for them to provide services on our behalf, such as our customer relationship and messaging platform, telecommunications carriers, email provider, web hosting and consent verification service, and those providers may not use mobile information or SMS consent data for their own marketing or promotional purposes. We may provide the record of your consent to a telecommunications carrier, messaging provider or regulator that asks us to show that you agreed to receive our messages.

If you apply for a loan, we share the information the transaction requires with the parties involved in making it, such as credit reporting agencies, appraisers, title and settlement companies, and the investors and servicers that purchase or service mortgage loans, as permitted by law and described in our consumer privacy notice. We may also disclose information where required by law, to comply with legal process or regulators, or to protect our legal rights.

5. Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect your information, including encrypted transport for this website and access controls on the systems that hold inquiry, loan and consent records. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

This website does not set advertising or analytics cookies, and apart from the consent verification described below, we do not use third-party trackers, advertising pixels or cross-site profiling.

Consent verification on our quote request page. When you visit our quote request page, an independent consent verification service records your session on that page, including the page as it was displayed to you, the text of the consent statements, the information you enter and the boxes you check, and issues a certificate of that session when you submit the form. It may use a cookie or similar browser storage to do so. We use this certificate only to document and verify your consent and your request, never for advertising.

The site's typefaces are served by Google Fonts, which receives your IP address when your browser requests them and sets no cookies. Our hosting provider records standard server logs as described in section 1. You can control cookies and site data through your browser preferences; because we do not rely on cookies, disabling them does not affect how this site works.

7. Retention

We keep inquiry, application and loan records for as long as needed to provide our services and as long as federal and state law requires. Consent records and message history for the text messaging program are retained for as long as required to demonstrate compliance with applicable telecommunications and consumer protection rules.

8. Your Rights & Choices

You have the right to:

• Access, correct or delete the personal information we hold about you, subject to legal retention requirements
• Opt out of marketing communications
• Withdraw your consent to text messages at any time by replying STOP to any message
• Ask us to stop contacting you

California residents may have additional rights under California law, including the right to know what personal information we collect and to request its deletion. Information covered by the federal Gramm-Leach-Bliley Act is governed by that law and our consumer privacy notice. We do not sell personal information.

To exercise these rights, contact us using the details in section 11.

9. Children's Privacy

This website and our services are intended for individuals aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page shows the version in force.

11. Contact Us

Questions about this policy, your information or our SMS practices:

• Involve Lending, Inc., NMLS #2449663
• Email: hello@involve-lending.com
• Phone: (949) 688-5667
• 1525 Mesa Verde Dr E, Suite 200, Costa Mesa, CA 92626